Effective Date: October 6, 2026
GrandSportMedia LLC (“GrandSportMedia,” “we,” “us,” or “our”) provides AI receptionist, missed-call recovery, call routing, appointment booking, notification, and related automation services.
1. Setup Fees
Setup fees cover onboarding, configuration, implementation, testing, customization, and related setup work.
Setup fees are generally non-refundable once implementation work has begun, unless otherwise agreed in writing or required by law.
2. Monthly Service Fees
Recurring monthly service fees are generally non-refundable once a billing period has begun.
Canceling service stops future recurring charges in accordance with our Cancellation Policy, but does not automatically create a refund for the current billing period.
3. Usage-Based Charges
Charges related to phone usage, messaging, AI processing, phone numbers, third-party services, overages, or other usage-based costs are non-refundable once incurred, except where required by law.
4. Billing Errors
If you believe you were charged incorrectly, contact us as soon as possible at [email protected] with the relevant billing information.
We will review reasonable billing-error claims and make corrections when appropriate.
5. Service Issues
If a material service issue occurs, please contact us so we can attempt to resolve it.
Any refund, credit, or other adjustment related to a service issue will be determined based on the circumstances, the applicable client agreement, and applicable law.
6. Chargebacks and Payment Disputes
Clients should contact GrandSportMedia before initiating a chargeback or payment dispute so we have an opportunity to review and resolve the issue.
Nothing in this policy limits any rights available under applicable law or through a payment provider.
7. Changes to This Policy
We may update this Refund Policy from time to time. The current version will be posted on this page with a revised effective date.
8. Contact
Questions about refunds or billing may be sent to:
GrandSportMedia LLC
[email protected]