LEGAL & COMPLIANCE
Effective Date: October 5, 2026
GrandSportMedia LLC (“GrandSportMedia,” “we,” “us,” or “our”) provides AI receptionist, missed-call recovery, call routing, appointment booking, notification, and related automation services for businesses. These Terms of Service govern your use of our website and services.
GrandSportMedia may configure and manage AI-powered communication systems designed to assist with inbound calls, lead capture, appointment booking, call routing, notifications, follow-up, and related business workflows.
Specific features, configurations, usage limits, pricing, and service scope may vary by client and will be described in the applicable proposal, agreement, invoice, or order.
GrandSportMedia does not guarantee any specific number of leads, appointments, bookings, sales, revenue, cost savings, or other business results.
Results may depend on factors outside our control, including call volume, customer behavior, client availability, staffing, pricing, service quality, market conditions, and the accuracy of information provided by the client.
Our services may use artificial intelligence and automated systems to handle communications and workflows.
AI systems may occasionally misunderstand callers, produce inaccurate information, fail to complete an action, or experience technical interruptions. Clients are responsible for reviewing and approving configurations, policies, routing rules, scripts, and other business-specific instructions before launch.
GrandSportMedia does not represent AI systems as licensed plumbers, technicians, legal professionals, medical professionals, or other regulated professionals.
Clients agree to provide accurate and current information necessary to configure and operate the service, including business hours, service areas, appointment availability, pricing rules, transfer numbers, emergency protocols, and other relevant business information.
Clients are responsible for maintaining appropriate staffing, calendars, phone systems, and operational processes needed to respond to leads and appointments generated through the service.
GrandSportMedia may rely on third-party providers for telephony, artificial intelligence, customer relationship management, payment processing, messaging, hosting, and other infrastructure.
We are not responsible for outages, interruptions, policy changes, delays, or failures caused by third-party providers that are outside our reasonable control.
Clients agree to pay all setup fees, recurring subscription fees, usage charges, and other amounts described in the applicable agreement, invoice, or checkout page.
Recurring charges may be automatically billed to the payment method on file until canceled in accordance with the applicable cancellation terms.
Failure to pay amounts when due may result in suspension or termination of services.
Certain services may incur usage-based costs, including phone calls, text messaging, AI processing, phone numbers, or other third-party usage.
Any included usage allowances, overage charges, or usage policies will be described in the applicable client agreement or service plan.
Clients may not use GrandSportMedia services for unlawful, fraudulent, abusive, deceptive, harmful, or unauthorized activities.
Clients are responsible for ensuring that their use of calls, text messages, recordings, automated communications, and customer information complies with applicable laws and regulations.
Clients are responsible for determining whether call-recording notices, consent disclosures, messaging consent, or other legal requirements apply to their business, customers, or jurisdiction.
GrandSportMedia does not provide legal advice.
GrandSportMedia retains ownership of its templates, workflows, prompts, processes, documentation, configurations, and other proprietary materials unless otherwise agreed in writing.
Clients retain ownership of their business information, customer data, branding, and other materials they provide to us.
Each party agrees to use reasonable care to protect confidential information received from the other party and to use such information only as necessary to perform obligations under the business relationship.
We aim to provide reliable services, but we do not guarantee uninterrupted or error-free operation.
Services may occasionally be unavailable due to maintenance, telecommunications issues, third-party outages, software failures, or circumstances beyond our reasonable control.
To the maximum extent permitted by law, GrandSportMedia will not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, lost business opportunities, or loss of data arising from the use or inability to use our services.
To the maximum extent permitted by law, GrandSportMedia’s total liability arising from a claim related to the services will not exceed the amount paid by the client to GrandSportMedia during the three months immediately preceding the event giving rise to the claim.
Cancellation and refund terms are governed by the applicable client agreement and GrandSportMedia’s published Cancellation Policy and Refund Policy.
GrandSportMedia may suspend or terminate service for nonpayment, unlawful use, abuse of the service, violation of these Terms, or activity that creates unreasonable risk to GrandSportMedia, its providers, or other users.
We may update these Terms of Service from time to time. The updated version will be posted on this page with a revised effective date.
Questions about these Terms may be sent to:
GrandSportMedia LLC
[email protected]
© 2026 GrandSportMedia LLC. All rights reserved.